Hmmm - Tiscali. Loads of complaints about them, and, once you have signed up and you can access the Broadband support forums, things don't get much better - there are an awful lot of unhappy customers out there. However - I'm paying £15.99 for a 30Gb monthly allowance (combined up/download) on a 512 service and I have no problems whatsoever. Really good service. reliable speeds and ping rates. If you do suffer problems however, customer service (Indian call centre) is useless. The only way of getting things done is to post on the forum and the guys in there generally sort issues quickly.