Virgin is always short of pax service agents, whether it be at check-in or at the aircraft gates. Especially on arrival when wheelchair passengers, people requiring assistance etc are regularly left waiting for a long time for help. Not unusual to see people waitng 30 -40 minutes for assistance. As to the check in, it is crisis management, draging pax out of the lines as their flight is closing....as the poster said, if all the desks were open then there wouldnt be so many people waiting. The selfservice checkin has been a bit of a nightmare...very few staff trained to use it so if you ask for help....VS do not pay or treat the checkin staff very well so they are always short on numbers...just hope when you arrive it is not busy...