Arguments about single and individual problems won't help here. The thread will turn into a "lets slag off any problem the 902 has" and people will switch off. The questions on downtime and repeat snags are valid, the press have EVERY right to ask what taxpayers money is doing. The arguments should not get personal either. Remember 902 people, we actually want your product to be good. We are brothers in arms who do the same job. We are not in competition, if the 902 'blows the competition away', then brilliant!! Eurocopter will need to keep up with them and we will all get a better product as well. (T2 upgrade is great). However, you should not put up with crap customer support. Big companies will take you to the cleaners if you just roll over.