Reports indicate that Neil Perry and his Rockpool group have and are expressing serious concerns about the damage being done to their operation with the recent LHR base opening.
As partners in the service and food provided in our "premium cabins" the recognise the very real possibility of lasting damage to THEIR brand.
Compaints are flooding into the frequent flyer department and now its seems the Rockpool group itself.
One poor operator cooked ALL the meals in P/C after take off leaving NOTHING left for the rest of the 12 hour sector which demonstrates that even the basics are failing.
One can only imagine how the finer details of our First and Business class service are panning out.
All of the undeniable difficulties EX LHR where of course entirely avoidable with the proper training and support but as has been pointed out before, money is the king at QF.
Those traveling to LHR as "sherpas" have been given strict instructions NOT to divulge details of the fiasco but denial is impossible with the volume of complaints streaming in.
Denial at managment level is still the order of the day with the "whirling dervish" AKA kylie looking resplendent in his "brand new clothes".
Contrast if you will the concern Neil Perry has with the damage done to HIS company's reputation.
Business us usual at Qantas where it continues to be ALL about money.................
geoff dixon's money.
More updates later.
Jettlager
P.S. Rumour has it that more than a few of the "second wave" are dropping out on reports that all is not well in old blighty.