HZ 123- While I can accept that Cabin crew have contributed to the return to profitability the same goes for many of BAs 50,000 or so staff. Its not a solo act. As for their professionalism, high standards etc, thats sometimes true, sometimes not. In service terms its one of the worlds most variable airlines, ranging from excellent to appalling. For a consistently pleasant and cheerful service it comes behind at least: Singapore, Cathay, Thai, Easyjet, Kenya, Air Malawi, Emirates ( until some recent problems), Gulf Air, Qatar, Malaysia, BMi, FlyBE and a host of others. This isnt new. and has been the case for a long time. BA Cabin Crew arent as good as they think they are and there is too often considerable room for improvement.
On the productivity score, LHR has to be treated as just another airport. 2 hour 30 minute minimum turnarounds without the allowances fruit machine delivering yet again are absurd as are many of the other allowance quirks. Worse though is the fact that allowances have become part of an all consuming culture way above the delivery of service and the wish for the company to be a successful business.