Boy,
Interesting reading indeed, but they are probably only doing what any other organisation would do to protect their interests.
It would nevertheless be very frustrating to be unable to register any complaint, but I guess that's one downside of their cheap fares?
I've only flown Ryanair three times, and in fairness, all trips have been very good, albeit the first one being on a classic 737 out of the ark!!
Neverthless, judging by the massive queues at ALL of their check-in desks at Stansted last week, they do have many satisfied customers as well! I am not a fan of any one particuler airline over another, so I don't have any axe to grind - just speaking as I find.