To all those heartless individuals who replied initially to this thread and saw nothing wrong with Turnbull's letter here is a reminder again of what it means to be human.
A Message from United Airlines CEO James E. Goodwin
"The thoughts and prayers of all of us at United are with the families and friends of those who were the victims of these unprecedented acts of terrorism. We are making every resource available at our company to assist the authorities with every aspect of their investigation of these criminal acts. Yesterday's unexpected chain of events has been devastating to all of us at United, to our nation and to people around the world.
"We will be working very hard in the days and weeks ahead to help the families cope with the trauma of these terrible tragedies. Our family care team employees will be assigned to the families for as long as is needed. These employees will provide the families with the latest information, assist with any financial or travel arrangements that may be needed, and respond to other family requests and needs. As a company, we will continue to hold all the victims and their families in our thoughts, in our prayers and in our hearts.
"We are also making every resource available at our company to assist all of the relevant authorities - including the FBI - with the ultimate goal of bringing to justice the individuals or organizations responsible for these horrific criminal acts. I encourage anyone with any information or tips to immediately contact the FBI at <A HREF="http://www.ifccfbi.gov."" TARGET=_blank>www.ifccfbi.gov."</A>
If you are still confused as to the difference between this and Turnbull's letter you will notice the absence of any mention of future business prospects, fuel prices etc.
Also can someone please point out where in Turnbull's letter he makes any reference to the wellbeing of the crew and Cathay staff based in New York ?
THIS IS A HUMAN TRAGEDY NOT A BUSINESS TRAGEDY AND SHAME ON YOU IF YOU CAN'T APPRECIATE THAT.
THIS LETTER IS INEXCUSABLE AND SHAME ON THOSE WHO TRY TO PAINT IT OTHERWISE.