fireflybob
Like all organisations they are not perfect. A realisation that mistakes can and do happen, both by them and us is a pre-requisite for this job.
If it rattles you that much then consider if you really want to work for such an organisation, but, whilst considering it be reasoned and understand that it can and probably has happened in every other airline in the country. I am not trying to defend them, if a mistake has happened then it is not particularly nice for the individual concerned, but I know what I would have been doing when the phone call never happened......and it would not be hanging on and bitching about it!
It all comes down to how much you want the job. Remember that Britannia/ T-fly have been innundated with applications which has stretched resources in many departments. This is a consequence of them being an 'employer of choice' for many UK based pilots. You have to accept the rough with the smooth and if you really want to work for them, GET ON THE PHONE!
Best wishes.
PP