Liam
Trust the nom de plume is not the result of a dustup with the real Liam on the flight from Perth a couple back!!
The thing that is still missing is trust. The old teaching the pig to sing problem again...
Noone doubts the important role the AOA plays in an airline the size CX has become. The pastoral issues are very important and, I repeat myself, ignored these days by the prefects.
I don't think the company is trying to de-fang the AOA. IMHO the table needs to be cleared and new faces need to talk. There is too much "invested" face at stake to make it possible for the current cast to make any real progress.Civility is possible but what is required is a hug and a kiss.
Clean the decks on both sides otherwise it will continue to be seen as a re-run of Oliver Twist.