You poor, poor little man. Anyone can find SOMEONE to support their narrow-minded ideas if they just search hard enough and are conveniently selective. Your pompous little "proof" of some attitude at CX is supported by: a.an unverified account of an un-named individual b. from over 20 years ago c. that is one individual amongst hundreds if not thousands.
Gee, seems pretty conclusive to me! Wake up and join the year 2001. You're an embarassing anachronism.