BusyB---
"Contemptable comment" you say? Well, I have known CX guys from more than twenty years ago and they considered CX to be ONLY for the privileged few.. May not be so now, but sure has been for a very long time, and in the past. If not so now, well it's about time.
Have to say tho that your management is incredibly shortsighted. It would seem that your rostering problems could be fixed with minimal effort. 'Tis a shame that that they are so confrontational, but I guess that's the name of the game these days.
I certainly hope to avoid these problems with our own small organisation.
IF your group plays its cards right, you just might prevail.
[This message has been edited by 411A (edited 22 June 2001).]