Cathay has a battalion of spin doctors on staff and is believed to use an outside public relations firm - which would charge up to $3,000 an hour - for crisis management at times like this.....to keep THEMSELVES (the "outside
PR firm") employed, as they tell CX management how
vitally important it is to press on and NOT NEGIOTIATE -
regardless of cost to the Company and inconvenience to passengers!
Go for it CX management (and "
PR advisors"), you can do it!!