Well said 'air pressure'. I am in exactly the same position as you but I'm a little older.
Ladies and gentlemen of the public - even now whilst we are all under such appalling intimidation from our so-called Managers, our main priority whilst at work is YOUR SAFETY. Management are of the opinion that an accident would be an acceptable price to pay if they got the 'cost base' down in the long term.
I don't know where the morals of the board room have gone but they are surely absent in CX. Don't believe anyone could be that cynical?
They told us we would be fired if we didn't accept a 3 year deal involving a 30% (roughly) pay cut because the Company was in such poor a financial state that its' very survival was at stake. We accepted and literally months later (Sept) they had the biggest monthly profit they had ever made.
How they must have laughed and drunk to our stupidity.
All I will say is this - WHAT GOES AROUND COMES AROUND....