Wish to be,
Thanks for sending in that press release. Anyone reading that release who is not familiar with the actual situation (ie the vast majority of the fare paying public) would probably draw the conclusion that CX management is entirely justified in its actions, and that the AOA is being unreasonable.
I feel that the AOA would greatly further its cause by issuing a similar press release NOW making it clear to the general public what the facts of this dispute are. Remaining silent at this point would be their biggest mistake.
As someone famous once said: "The first casuality of war is the truth".
Good luck guys.