Hi flighty,
so are you saying that the comments and behaviour of the Thais together with feedback from LHR based groundstaff and passengers ex BKK is all rubbish????
QFUK fa's who are friendly with other 11 month contactors indicate its a shambles.
I nearly fell over with laughter when I heard the defence given by one of the LHR DAMS................
"Well the planes ARE taking off !!!???? ".
We all know that it is a disaster and set to remain so given that the brand new UK nationals come on line next week.
For me the biggest and most telling failure so far is not the new levels of gross QF management incompetence, as this was a "given" but rather the unwillingness of those in charge on board to defer to the Thais given that they have overwhelmingly, ALL the longhaul experience.
This indicates not just very poor judgement but I suspect also speaks volumes of the "culture" pervading this operation.
Good onboard managers know that the success of their operation is really VERY simple.
Happy people.
Just how you get there is an art, not a science.
You wont find the answers looking in the proceedures manual.
Carry On.
Jettlager