Jasmin..A Tad Emotional
1.I didn't say anything about medical emergencies but rather alluding to a situation a la Bangkok.
2.I said nothing regarding differences between short and longhaul
3.The time lag between customers filling out surveys and the results correlated is 6 weeks.Most surveys would relate to flights prior to the LHR base.Also there is still one flight a day operated by Sydney based crew.
Reread my post without the emotional goggles.