The word from the Thais so far is that the operation from the passenger's point of view is a complete disaster.
Not that anyone in QF management give a rats....
It seems that the ex domestic FAs who have been rubber stamped into the CSS role are ignoring the Thai's advice when it comes to service standards and proceedures.
The Thais of course having the benefit of YEARS of longhaul experience.
It seems that "by the book", whatever that means, is the way things are being done with the results being 4.5-5 hour meal services.
Problems on board that wouild require 5 minutes to resolve by someone with experience are causing those in charge hours of grief.
Reams of ICANS are being written by the normally mild mannered Thais such is the disgrace.
They also report on one occasion arrival PAs being made straight after take off.
One can only wonder what the passengers must be thinking and experiencing.
Those taking over from a southbound QF2 report the first class cabin to be in a shambles.
Blankets all over the floor, doonas draped over seat backs, glasses in the cabin and food still in the ovens with two Chairmans Club member incensed at the crew's ineptitude.
One quoted as saying that he had spent $16000 AUD on his seat and was furious at being a Qantas experiment.
With the UK based FAs coming online next week with next to nothing in the way of training save for the cardboard mockup in the hangar, the service standards being endured by our passengers are set to remain much the same or perhaps sink lower with some LHR-SIN sectors having no Thais on board.
As a crew member who has spent years proudly plying the flagship Kangaroo route it sickens me to see what a shambles our operation is becoming in the name of corporate greed.
I expect and am used to being treated with contempt by management.
The LHR base startup and it's operation is an example of QF treating it's customers in this fashion.
QF MANAGEMENT YOU ARE A F--KING DISGRACE AND A POX ON YOU.
Last edited by jettlager; 15th Mar 2005 at 16:56.