The Big Question
Okay, so we all seem to agree that BA CC are either overpaid or handsomely rewarded. It just depends which side of the fence you're on.
There have also been many posts describing a culture of 'complacency' with regards to delivering good customer service. I fly LH for BA and frankly I agree.
So here is the big question:
How can BA motivate their CC to do the job properly? (ie. Be charming to the passengers as well as being there to deal with emergencies)
1. Paying more is not an option and hasn't worked so far anyway.
2. Sacking / Rehiring isn't going to do much for loyalty.
3. It has been suggested that some sort of bidding system for work rosters would help...
4. Maybe the CC need to be reminded what a good deal they are on. Show them a proper benchmarked comparison with other airlines?
Answers on a postcard addressed to:
WW
BA Towers
House of the Flowing River