aviate1138
BMI provided scant information, by a problem with the Baggage unloader colliding with the aircraft. They said it was with the actual cargo/baggage door.
BMI provided full and accurate information, what your other half was told was correct. I don't really see what else she could have been told. The aircraft was taken out of service for repair and a spare aircraft used to fill the gap created.
The incident has to be investigated fully, because the driver's job is possibly on the line and under certain circumstances court proceedings could ensue. The insurance company will require full details and the BAA will be involved. All this is summarised in one word "evidence". It is a function of the litigous times in which we live and the "never-never land" which industrial tribunals appear to inhabit. "Human Rights" has become a bit of a buzz word, but there is no denying that the driver is entitled to a fair hearing whatever the circumstances.
YS