As a paying cutomer, member of the traveling public, a person with a Bachelor's degree in Public Relations, and having worked as a
PR professional I have many times offered the inforamtion of to whom notices and where notices to the public about your situation should be presented. I have been told off on this forum many times for be a prying snooping outsider that doesn't know the aviation business.
A tried and true rule in aviation is that any airplane can stall at any altitude and speed. There is an equally true rule in advertising and marketing.
"Word of mouth is the best form of advertising." Also in that method of advertising is this rule: A customer dissatisfied with a product or service or treatment by employees will tell no less than 11 people. A content customer will not tell more than 5 people of their experience. So you take those rules to heart when you choose to slam and write in a patronizing tone to those cutomers who read this forum and offer their professional advice from the real world of business. See we the customers can choose to walk too, we can walk right on over to that other counter and buy a ticket and get to the same location that a ticket with CX would get us to. And you are certainly welcomed to, and being typical of this group likely to respond with, well then go right ahead and do that. Yep, I am convinced, and I hope Marco Polo, and Tai Cheung and the many others who have followed your situation and offered suggestion will unite and walk on over and take those new flights over the top of the world and get to and from the USA faster than CX can do it.
And the efforts that Contenintal is making to go from worst to first are really making it a pleasure to fly with them, and their world alliance partners.
Cheers and Happy Holidays.
ALL PAYING PASSENGERS of CX UNITE LETS TAKE A WALK TO THE OTHER SIDE OF THE TERMINAL..
Perhaps we will see how well they appreciate our money and cutomer's suggestions.
I know Contenintal, American, British Airways and others truly are listening to their customers.