ManAT You are correct but everyone now is trying to have it both ways. The boys in the City are dragging all companies to cut staff and customers want nothing but good service, which tends to require more staff!
Last summer BA hit the buffers and had to cancel flights due, almost soley, to lack of staff. I have no doubt that we will see more of this. The public have come to believe that everything may be infinitely reduced in price and maintained in quality. No, I am not arguning for the 1970s but we have met 'the crunch'.
Another, very simple example. A company that specialises in outdoor clothing and shoes. I have been buying their urban boots for some ten years. The last pair wore out and the catalogue proclaimed that the boots were still the same price and yet, somehow, improved. They are not. I will not bother you with the details but I shall never buy their boots again.
The real problem for pax at the moment is that all the carriers are doing the same thing. Even you are spending top money with them.
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"I tell you, we are here on Earth to fart around, and don't let anybody tell you any different." Kurt Vonnegut, Jr.