Redress of Complaint
The redress process for all services needs re-worked.
I submitted a redress on Pay 2000 that took 3 1/2 years to resolve. At each stage a slightly different poor excuse was given, culminating in my petition to HM. I believed that at least at this stage an impartial view would be taken but the reply from the Air Force Board (the last bunch that I disagreed with) said that they had recommended HM not to uphold my complaint. Therefore, there was no impartiality! For any others considering this route, beware that going all the way can be a tortuous process and the system is still stacked against you.
If your complaint is important enough for you to think that legal action is a better course, take it as early as possible. I didn't, only because my complaint was more on a matter of principle that would only have resulted in myself (and others in the same situation) getting an element of 'back pay'.