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Old 4th March 2005 | 11:57
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egld0624

Trent900 - THINK BIG
 
Joined: Dec 2003
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From: London
Comensation/refunds for delayed flights?

Hi All,

Whilst I’m under the impression that mainline rail services in the UK do offer some kind of compensation (T’s & C’s more than likely to be somewhat unattractive to the consumer) I can’t comment on buses or ferries. What does come to mind is the definition of “delay” or suchlike terminology to be used to weigh the balance between consumer rights and service provider accountability (the airline). My understanding for the new rule’s birth was that it is based on the deliberate overbooking policies implemented by the airlines (in general).

One way or another you can counter any of the above objectives/comments – however, whilst accountability should be in place across the whole transport industry for prompt service, safety standards et al I do share the same fear that the [non-elected] wise men that invariably planned this to the elected, should be themselves, temporarily, locked up with an economics book and not let out until they can demonstrate their honest understanding and implications of such policies economically to/in the real world. This may prove to be a serious economic black cloud versus the current status quo for the industry that we have not experienced for sometime. Good luck. I hope I’m seriously wrong.

EG

P.S. Rhetorical question: Would ICAO enforce such a policy to all its members?

Last edited by egld0624; 4th March 2005 at 12:07.
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