Bealine
I was in the queue to cancel my confirmed boarding card, as my travel plans had gone to pot. This would have allowed the Airline to reuse the seat for someone who had been passed around the queues for 8 hours after two days travelling from down under.
Secondly, I am not complaining about myself, as I am able to stand in queues, but about the treatment of someone more vulnerable.
Also the ticket I held (and perhaps the lady too) cost much more than the Ryanair and easyJet fares discussed.
Wouldn't it be nice if there was someone around to help when things go wrong?