PPRuNe Forums - View Single Post - Ryanair - Found Guilty of misleading customers
Old 3rd Mar 2005, 16:17
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MPH
 
Join Date: Dec 1999
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Cool

Well, it looks like they won again!!!!
Maybe the 24,000 pounds will go to drinks and dinner?



RYANAIR WELCOMES COURT DECISION ON WEBSITE ADVERTISING



Ryanair this afternoon welcomed the Chelmsford Crown Court decision in a case brought by the Essex Trading Standards Authority regarding internet flight pricing. The decision confirmed that the headline banners on www.ryanair.com <http://www.ryanair.com/> are not misleading to the
consumer and therefore there will be no changes to the current website.

The decision ensures that Ryanair can continue to promote the cost of its low fare flights and special offers excluding taxes and charges on its home page.

Commenting on today's decision, Ryanair's Head of Customer Care,
Caroline Green said,

"This was an unnecessary action against Ryanair. This case was brought on the bases of no complaint by a member of the public.

Our website home page clearly shows consumers that prices quoted are exclusive of taxes and charges. The website also includes details of the taxes and charges to be paid by the consumer. Over 30 million passengers travel with Ryanair each year and over 98% of these passengers book via www.ryanair.com <http://www.ryanair.com/> .".
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