For what it's worth, as a passenger...
If it's something I'm going to notice anyway I'd rather hear the straight story than sit there wondering what the flame out the back of the engine was or why we're flying under 30,000 ft , or why the flight is so rough, or... I'm not that nervous a flier but unusual events can still get the adrenaline going. Tell me everything is ok and I'll believe you - say nothing and my imagination will fill in the blanks. Thanks to National Geographic lots of people know that if something serious goes wrong the pilots are too busy to inform the passengers.
To be clear, I'm just expressing a preference - not demanding a right to know.
Keep up the good work!