How on earth was DJ supposed to put up "some" people in hotels? On what basis do you choose those worthy of that?? There would have been a riot between the have and have nots.
DJ has stated today that credit shells or full refunds will be given to pax who contact us.
As for the comments on DJ staff being not experienced etc....we are a 4 year old airline, how can you compare it to QF? We have many ex airline staff amongst us and yes there are lots of young faces there too, however to imply that we are not capable etc is utter rubbish and rather insulting.
My collaegues did their best given the limited information that was offered by Melbourne Airport and the Emergency Response teams. This thread has focused much of the blame on DJ when in fact Melbourne Airport is the culprit.
I worked all day today and apart from a few angryheads our pax were fantastic. They had been stranded, delayed etc yet as a whole they were great. Restored my faith in mankind!!!