The bloke touches on many points where QF NEEDS to improve. Everybody knows it.
Trouble is, this farkwit comes across as one of those passengers who get on board with a mission of picking the sh1t out of everything they can see. Thus, he loses his audience and can be considered a fool.
Pity really. We need pax to complain in valid terms that management may listen to.
Oh and BTW.
Why the **** do you care about their visas? As much as you’d like to believe you are, you are not a branch of the Australian government. They have a valid passport, for ****’s sake process them and give the power trip away.
I believe that each international carrier DOES have a legal obligation not to bring in anyone not otherwise entitled, under threat of significant fine.