joe2812
I use AOL and must admit that I don't have any issues, I use the 2Mb broadband. I do understand how annoying their customer service can be though. I suggest you go online and use their live help facility. This will allow you to copy all of their responses to your comments and therefore you will have a more complete record of their brush offs. I don't know if it will help, but it may be something you can use against them. You'll have to ask a legal bod about this.
Good luck
MF