"I do expect the airline to show some compassion for family waiting without word, and I expect to be reimbursed for a flight gone totally wrong," he said.
From Mr Borg.
It's amazing the number of times that inconveniences can be equated to COMPENSATION. I thought that I left that behind in PNG!!
Mechanical things fail... workers go home after their regular shift if there's no work... the law precludes departures during certain hours. I don't know the Jetstar operation but it would appear from what is on this thread that they did a reasonable job - except for the communication with passengers. Notice that I said "from what is on this thread"!!
Been there and done that.