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Old 28th January 2005 | 18:33
  #5 (permalink)  
Lost in Saigon
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Joined: Jul 2004
: ATPL
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From: Found in Toronto
I imagine you were looking to use a free J class upgrade coupon.

This J class upgrade scheme is just a well orchestrated plan to get you hooked on J class and then desire it so much that you are actually willing to pay the full price some day.

I believe your upgrade coupon is space available and that Air Canada has a contractual obligation to put deadheading staff in J class ahead of you.

Everything in the employees’ contract is there for a reason. The deadheading employee upgrade should not be assumed to be a “perk”. It is probably really a “let” as many other airlines deadhead their employees in J as confirmed passengers.

Having well rested, contented, flight and cabin crew can actually improve the overall travel experience of the paying passengers. And as a result, contribute to the bottom line of the airline.

Unfortunately Air Canada management has still not figured this out.

They seem to prefer the practice of management by confrontation.
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