Ahh, good old JetsGo.
The other resident import here in the Peg had booked with them to get to Toronto to connect to a flight back to Blighty. The flight they had booked left them loads of time for the connection. They received a notification from JetsGo stating the flight had been "re-scheduled" to a later time. Unfortunately, this "new flight" was only going to give him 5 mins on the ground in YYZ to make the connection. Of course, he contacted them to ask them for a refund, and they weren't prepared to play the game, stating that re-scheduling often happened and tough tits.
Funnily enough, the time change happened to coincide with their next scheduled flight. When it was pointed out to them that it wasn't in fact a re-schedule, but a cancellation of the booked flight, the refund was handed over. However, it did take some stern words. B@stards.