5415N you can wind your own neck in!! Since the thread is based on FCA SOP's your 1st mail suggests that FCA have deliberately chosen not to have a second tiller.
I can assure you this is not the case, since our leasing agents are the 'customer' then it's not FCA who has the final say as to config.
I agree fully with you however that the right compromise is often not reached - sadly!!
30W