Unfortunately, no, we are not ISO 9000 certified and I daresay that would be a rather large step for us. Although, having said that, moving towards ISO 9000 within Flight Ops would be a start.
I've taken the step of obtaining the relevant ISO Standard material and am working in that general direction, however, even the ISO material is somewhat generic in nature.
As you're probably well aware, Q/A has existed in the engineering world for quite some time, with a fair amount of information available as to what might/should be included in an effective engineering Q/A system. What I'm after, ideally, is any guidance on what makes an effective flight operations quality system. I should say that I am familiar with JAR-OPS and the quality system information available there.
Thanks again.