Spot on, Anita Quigley!
I too have endured the same type of endless quizzing - however I refused to provide the person with one name only, some of the information, as it may be used to access my banking system.
Yes, banks will generally ask the same, or similar questions for identification purposes.
Likewise, QANTAS wanted to charge me the $25 for the re-issue of a Frequent Flyer card which originally cost zero. My loyalty to QANTAS earns them well over that amount each time I choose to fly with them.
Eimar Moron.