Judge Mental
Thanks for your thoughts on the ORO. I am sure that they do feel under increasing pressure. However, when they "get it wrong", nobody dies. They just blame the staff or the watch management. Of course the ORO are "nice people". That is not in question. They may also do "an amazing job", although I would use the word "frustrating" rather than "amazing". Certainly, every time I have requested their assistance with a rostering problem, they have been extremely helpful and friendly before concluding that they can do nothing to help me. Whilst they may get the blame for some things that are beyond their control, I find it worrying that they seem unable to accept the responsibility when they are caught "bang to rights" - an occasional "sorry" would be a step in the right direction. Still, the "head in the sand" approach seems to work for senior NATS management, so who can blame the ORO for trying to emulate them?