JudgeMental...
You are right. The ORO's at LATCC and Swanwick aren't responsible for the impossible task they've been set.
NATS Management are.
I have every sympathy for the people in the OROs. A thankless task, from both the operational and the management side.
If a member of the ORO came out and admitted publically, "Yes, we have a SERIOUS staffing problem and the ONLY people who can help are the Operational staff", they might just get a bit more of a hearing.
The sad fact is that NATS management continues to insist, despite evidence to the contrary, that there is no staff shortage. Their credibility with what's left of their workforce therefore remains ZERO.
Rgds BEX