Numpo,
Under increasing pressure and a 6 on 3 off shift, I think the ORO at LATCC and Swanwick do an amazing job. Management have given them so many difficult tasks to do (sickness, leave, rostering) in a short period of time, I'm amazed they can cope. They are nice people and on the occasions that I have to deal with them, they have bent over backwards to help me.
Don't make them the scapegoats!