Entertainment
Everyone deals with the difficulties of being a flight attendant differently.First I introduce myself and so become a person not just a uniform with ears.Second pax are there for my entertainment and they can be very entertaining whether they realize it or not.Third I occasionally develop a memory problem for those who are particularly difficult...some pax just won`t help you help them.The nicest pax I will bend over backwards for...the squeekiest wheel does not get the oil.Never ever reward bad behaviour and never internalize someone`s anger.They are angry but not at you...they don`t know you.
These various approaches keep me sane(or insane depending on your point of view).
Remember some people are unhappy with their circumstances and some are just unhappy inside.You can help the former but never the latter....they just need therapy.