Memo to LK and CASA staff in FNQ:
Staff of CASA offices in far north Queensland have obviously not read the following from the CASA web site:
CASA, in a document entitled: "A new approach to enforcement". March, 1989.
“CASA will do all it can to ensure that a person whose licence, certificate or authority is suspended or cancelled has ready access to full external merits review in the AAT. Once before the AAT, CASA will conduct itself as a model litigant.”
CASA Media Release: December 23, 2004: Aircraft Accident Rate Falling:
“CASA is focussing more on helping the industry comply with aviation safety requirements.
“We see the way ahead as a willing partnership in safety between CASA and members of the aviation industry who, at the end of the day, have a duty of care to deliver operational safety.
CASA Media Release: October 7, 2004: Better Complaints & Compliments Handling:
The new Service Charter spells out the rights of people dealing with CASA, standards for CASA service and the responsibilities of people who deal with CASA.
The Service Charter states the overriding principle in CASA’s complaints handling system is natural justice – a presumption of innocence and a right to a fair hearing.
“We will use the feedback we receive and our own regular monitoring of performance to help ensure our service standards meet the requirements of a good regulator,” Mr Byron says.
“We are well aware that our actions and decisions can affect people’s lives and businesses and we accept our responsibility to give service on a professional basis, and with courtesy and consideration.
CASA Media Release: September 23, 2004: Clear & Consistent Advice on Air Safety Rules:
“It’s vital that CASA gives as much assistance as possible to the aviation industry to understand and properly apply the safety regulations,” Mr Byron says.
“We recognise that this isn’t always easy as the regulations are legal in nature and can sometimes be challenging to follow.
CASA Media Release: September 2, 2004: Aviation Management needs Closer Scrutiny:
“This is nothing new, but we need to be confident we have the skills to objectively review management processes and procedures that may be somewhat removed from the technical fields with which we are most comfortable.
“We need to be proactive in targeting, for example, management systems.”
CASA Media Release: February 25, 2004: Improved Air Safety Enforcement:
“The reforms provide an appropriate balance between enhancing natural justice and maintaining CASA’s powers to take action on safety breaches,” Mr Byron says.
“They will enable CASA to focus its limited resources on incidents which have significant safety implications.”