ZH875
It's a Toshiba SA30-203.
Richard
There is a very nice set of instructions for cleaning this machine on the web, complete with photos that show the problem. (
http://198.64.189.142/review.php?r=258) So if in the future I need to I could.
I'm currently arguing that were the design adequate that this regular, technician level, cleaning should not be necessary if the unit is used in a SOHO environment. Hence as it is required the design is inherantly flawed for the market the machine is targetted at. Especially as neither the sales person or manufacturer warns you about this need to have the machine services in this way. The manual only talks about avoiding dusty environments, not obstructing the air inlets and not slow cooking your legs (etc.!) on the processor cover.
As I understand it if I can establish that a reasonable person would consider this to be a flawed design, under UK law I have up to 6 years to have discovered this inherant fault and claim a refund - full or partial to be determined. Personally a partial refund to get an an equvalent spec PC that does not have this problem will be fine - currently this would be about 60% of the price I paid. I know plenty of people with similar spec machines that don't suffer form this sort of problem so i'd say it is a reasonable expectation.
The main problem is the retailer who my contract is with - as far as I can tell thier customer care team are actually mainly there mainly to try and talk you into giving up your claim.
e.g. Insist you write to them, then when they call back (if they call back) the front line staff will not confirm conversations or decisions in writing etc. Very tedious.