A slightly different view - your punters want you to get them quickly and safely to their destination (why some pax view the first more important is beyond me), and your airline management want you to do it at the lowest possible cost to maximise profits.. .. .For the hacks, their punters want something interesting to read, and the pressure is on from their editor to make sure they write it. So that they will sell more papers and maximise their profits. What would you do in their shoes?