DFC,
I do everything I can to make sure everyone gets the best service I can possibly offer. I do my very best to help everyone out, unfortunately, in todays climate, I seem to have to spend more time covering my backside than I do helping you drivers out.
Everyone I work with knows I do my upmost to push every gap available and get you guys in the air as quickly as possible. The unit I work at is irrelevant.
I will always help a pilot where I can, unfortunately, it seems that all the CAA want to do is, from every investigation, to blame something on an ATCO, whether their findings are as a result of the incident being investigated or not - And that was really the point of my posting - Somewhat off thread for which I apologise.
As far as EOBT goes, the Instruction states that unless any delay received is due to on airfield holding that it is the responsibility of the aircraft operator / handling agent to send a delay message.
Thems is the rules, not much I can do about them.
Regards
TIO