Its not you. The chaps in the CAA are trying to do their best as costs are cut and manning levels reduced. The cracks are showing, its potentially going to go badly wrong, the employees know it and they're trying to cover their behinds. I would too. Blame should be applied several levels up from the shop floor and several levels down from the board as thrusting ex-RAF types try and make a name for themselves by cost-cutting. Luckily the Freedom of Information Act comes into force next month and, despite the bravado, I imagine it's going to be as welcome as a pork chop in a synagogue at Aviation House.