EWL
dead on loading the last rows first, a practise Aer Lingus at LHR T1 would learn much from, but they may need some sticks to beat of the yokels (Irish and UK) who insist on pushing to the front anyway. Maybe whoever takes over from Swissport will get with the programme.
Your repeated references to J*'s guy as ex FR (wasn't he ex EI?) is a bit off. We can't always choose who we worked for before.
Like it or not, through check has become a premium service, which is why non-through carriers should be restricted to secondary airports so they don't clog up the facilities for those who do
