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Old 11th Dec 2004, 11:12
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DEFCON4
 
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Qantas:Apology Airlines
According to an article in today`s (12/12/04)Australian Financial Review senior QF management were unaware that staff characterize the airline as Apology Airlines.Seems that they also feel that QF service is exceptional.How far removed from reality are these "Managerial Visitors"?
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