I dont think she can boot into safe mode. (F12 at start?)
This just brings up a list of options (but i think only one was given - to restart) and choosing this just repeats the process.
Once at the screen its dead. There is no other code and no "language bar!"
She doesnt have anything special or extra added on. Just normal Dell Printer. Its a fairly new system..less than a year old i believe. If there are any other details you need, ill try to find them out.
Thanks again