karimba ...you don't seem to understand ATC ...there are only a certain amount of places ATC people can work...and there are only a certain amount of people to be in the right place with the right validations.SERCO have come in to the airport/aerodrome end of the market and have gained many contracts in the US,many of the airports do not control major airlines etc .The guys who work in the Middle East do work major airlines etc,and work for SERCO are now opening up...its great to see ...we in the UK have a good idea what life would be like and now you are seeing the real life experiences and these guys deserve a pat on the back for probably putting themselves in the firing line.