I just happen to be a Serco controller on their biggest contract in the Middle East. Let me start by saying that the movement figure quoted by my US serco colleague is quite correct as it is published in our company mag and is also public knowledge. However, this is where I have to stop praising Serco. Fact is, at least here in the Midlle East, Serco management is a bunch of clowns and the only reason they do so well outside the Uk is that they employ well qualified controllers from around the world (US, UK, South africa, Aus, NZ, Sweden , Denmark etc.) and these are the guys that keep the money comming in. In order for them to bid for the Nats contract in the Uk, all of us earning the beans were salary capped - about the equivalent of 32 000 UK Sterling.
Serco does not like to employ "families", they prefer bachelors or single ladies. That way they can save more money by paying less on medical, accomodation and various other benefits. If you are loyal to them and begin to earn a reasonable pay, they "(1) cap your pay (2) fire you (3) or make it unbearable for you so that you leave out of your own free will (4) give you early retirement. This is just what they want - they can get somebody cheaper to fill the seat as they are paid per controller. It makes more sense to employ somebody for a max period of 5 years than say 25 years - salary is getting to much, pension payouts to much, gratuity to much etc etc. I see this everyday of my life , so be warned! They have cut cost around every corner to bid for NATS and we feel it downstream in many many ways! They have just send our manager on early retirement because he had a different management style than those who "think they know it all". Serco are there own watchdogs, so nothing can go wrong for them. I can go on and on, but fact is, if you are desperate enough as I am, only then will you put up with Serco "management" or total lack thereof!
Cheers