SC,
The Australian example isn't the only one.. here are a few more...
http://jinx.sistm.unsw.edu.au/~green.../255/255p6.htm
(see last but one paragraph)
http://www.edwarddavey.co.uk/news78.htm
http://www.nlfl.nf.ca/psacgoose.htm
http://www.psac.com/COMM/NEWS/1999/63-0699-e.htm
last two relate to the same story.
If this is the way that Serco treats their employees and customers, is it any wonder we don't want them as our Strategic Partners?